Troubleshooting

Check-Out Troubleshooting:

FOR ALL WORKFLOWS TRANSACTIONS YOU MUST ALWAYS DISARM THE ITEMS FIRST

 ITEMS IN TRANSIT:

• If an item is in transit the antenna alarm will sound and a message will appear stating, “Material status INTRANSIT”, See Librarian”

 

• The staff will then need to override the transit in Workflows, but first remember to:  

1.   Remove the Mirror  

2.   Close out of the “Touch Here to Borrow” Screen

3.   Select the Arm & Disarm button

4.   Place the items over the antenna pad and select the Disarm Tab

HOLDS:

• If an item is on hold and another patron wants to check it out, the staff will need to follow steps 1-4 above before going into Workflows and overridding that hold
• Once the staff overrides the holds, a receipt from Sirsi will print for the patron 
• As the transaction is complete, staff will need to return the “Borrow” module back to the patron’s monitor:  
  • Extend -> Restore Down -> F1

    ->    ->

LOST ITEMS:

• If a patron attempts to check out a “lost” item a message will appear stating,
  • “Warning!!! This item was reported as lost or assumed to be lost”
  • Staff will then need to follow steps 1-4 before going into Workflows and overriding the exception

• Staff would then need to complete steps 1-4 before going into Workflows and overridding the exception in order to check the item out to the patron 

Sirsi Messages

• If during the check out process the screen displays a message such as:
  • “User Not Found” Or “Privilege Expired” etc. the ELiMS system will prohibit the user from continuing to check-out
• This means you will need to turn Off the mirror to go into Workflows and fix the problem
• Once the problem is resolved return the ELiMS application to the patrons screen
  • PLEASE NOTE: The same message may appear when the patron scans their card again, however it will NOW ALLOW the patron to check out.

Check-In Troubleshooting

*** VERY IMPORTANT:

FOR ITEMS IN TRANSIT WITH HOLDS…

 ALL ITEMS SHOULD BE RETURNED USING THE ELiMS SHELVING MODULE 

• However when an item is discovered to be in Transit AND has a Hold… 
  • Follow your normal procedures by discharging the item in Workflows 
  • Then, once the item is at the Final Destination discharge the item once again through WorkFlows… 
    • Go into the ELiMS system -> Select the Arm-Disarm tab, then place the item(s) over the pad and select ARM 

IN TRANSIT:

If an item being Checked In is in transit, the following information will appear:

1. An “E” after the Item code- Stating there is an exception
2. Name of the Branch- Shows the items original branch
3. Remarks- Showing that the item is in transit
4. Message at the bottom of the screen- Stating the material has been checked in and which branch the item is in transit to.

Staff will then need to follow the below steps:

• Step 1:         The staff will need to place the item in the correct bin for transit

• Step 2:         Once the item arrives at its original branch, staff will then check in the item via the “Shelving” function.

 HOLDS:

NOTE: Hold receipts will print automatically when items are Checked In at the branch where the item is on hold.

Checking In an item at its original branch:

In the “Item Code” field, an “E” (exception) will appear along with a message at the bottom of the screen showing the name of the patron the item is on hold for. Once the item is discharged, a HOLD Receipt will print automatically.

Checking In a HOLD item at a sister branch:

 Step 1:         Staff will need to place the item in the correct transit bin to be returned to its original branch.

Step 2:         Once the item arrives at its original branch, the staff will need to check in the item for the HOLD receipt to print automatically

ITEM NOT CHARGED:

When the screen displays “Item Not Charged” in the Remarks section, it means the item has not been check-out, therefore it cannot be returned.

Staff Station Error Message:

RED TAB:

• If one or more of the tabs located at the bottom of the screen is red, the staff will need to read the tab to find out where the error has occurred (Sirsi server, ELiMS server or ICODE Reader)
  • If the ICODE Reader tab is red the staff will need to check the connection of the RFID reader and Antenna pad.

Self-Check Error Message:

SYSTEM NOT IN SERVICE

• If this screen appears on then like the red tab error you need to: 
  • Check the connection of the RFID reader and Antenna pad 
  • If that does not solve the problem simply contact you IT Department  

 

FINES:

NOTE: If the fine is $7.00 or more and the patron chooses not to pay all or a portion of the fine, they will be prohibited from checking out

 

Payment by Other Payment (Cash, Money Order, etc.) will prompt the patron to see the library staff. At this point simply refer to your normal method of transactions through workflow